Most broken systems aren’t actually broken — they’re just doing what they were built to do, badly. A workflow that eats three hours a day.A dashboard nobody trusts. An account that’s been bleeding money because nobody had time to audit it properly. That’s the work: find the actual fault, not the symptom, and rebuild it so it stops happening again.
You describe what’s actually going wrong, not what you think the solution is.
The real problem gets isolated. Usually it isn’t what you first thought.
A fix gets built and handed over — working, not theoretical.
A three-hour daily PDF assembly job, traced to its real bottleneck and rebuilt into a two-minute automated run.
A dashboard nobody trusted, followed back to one broken data source and repaired so the numbers finally hold.
A Google Ads account quietly overbilled for months — audited, disputed under the CGA, and the overspend recovered.